Christmas Holidays 2020

Marketplace
14.12.2020 12:32

Christmas Holidays 2020

It's Christmas time!

Regarding business on Cardmarket, this means 3 things above all:

1. The post is slow. REALLY slow. In most European countries, postal activity in December is significantly slowed down, and between Dec 24th and Jan 6th, postal activity will basically stop entirely. This will likely be even more of a problem than usual during the COVID pandemic. So, if you have shipped an order or are waiting for an order, please be patient. Wait until Jan 10th before taking any action. You will likely find that all of your packages that seem lost will "magically re-appear" on January 7th.

2. People tend to be on vacations over the holidays and may not be checking for Cardmarket messages regularly. They could even be somewhere with no internet at all for the holiday break. Because of this, you should again be patient. Your issues will likely be solved after the holidays when everyone is home again.

3. We also need some vacation and thus our support crew is working part-time shifts from Dec 22 to Jan 2. We will of course make sure that all time-critical processes (like bank transfers and PayPal payments) are kept up, but we might not be able to reply to every message within 48 hours. So, if we're taking a long time to reply, please don't be angry at us and do not send your message another time. This will not accelerate the process.

So, overall, just "slow-roll it" and have a great holiday :-).

We would like to thank you for a fantastic 2020 here on Cardmarket and we would like to wish you a Merry Christmas and a Happy New Year!

Your Cardmarket Team

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