As of today, we released our new and improved helpdesk. The helpdesk is used to contact our support department. Most of the time, you'll use our shipment, account, or product pages to reach our support team, but the helpdesk page, accessed from the top menu at the top of the webpage, is another useful option for creating support tickets when you have encountered an issue on the website.
A couple of weeks ago, we released the new Public User Profiles in Open Beta mode. We've received a lot of feedback and have implemented much of it. As of today, the new Public User Profile pages are now live. This means that the old (legacy) pages will no longer be accessible.
As of, Oct 8th, we'll change the way our extra payment and refund system works.