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All your personal data can be changed in your user profile:
My account -> My profile
Please note that your username and the real name you input cannot be changed. If you made a mistake or decide you want / need to change them later, please contact our Customer support with a picture / scan of a valid document with your new information.
The vacation mode is only relevant if you are a seller on Cardmarket. When your account is in vacation mode, other users cannot buy from you, thus you cannot sell anything. You may switch your vacation status at any time in your user profile.
Registration on Cardmarket is limited to the available countries. If you cannot find your country in the list, you cannot open a user account.
If you would like to buy on Cardmarket from a country that is not supported, you may do so via a buying agent (i.e. a friend that lives in Europe and can buy for you), or using a mail forwarding service like for example: Mailboxde.com or myGermany.com.
Please do not open a user account with "another" country, this usually leads to serious delivery issues.
Shipping costs are set by Cardmarket. They depend on the shipment size, weight, and value and, of course, on the origin and destination of the shipment.
You can find all the details on our Shipping Cost page.
Registered shipping is mandatory for:
The fee is calculated by the following rule:
There are two ways to pay with PayPal on Cardmarket: Either directly when checking out the Shopping Cart or in your Unpaid orders menu.
Please use one of those links to be forwarded to PayPal and pay your orders. Please note that you must use your own PayPal account. We will not accept PayPal payments from another person's account.
To use a Cardmarket coupon to pay for your orders, you have to cash it in to your user account. Please navigate to:
My account -> My profile then choose TOTAL CREDIT -> CASH-IN COUPON
Simply enter your coupon code and you're instantly receive the corresponding amount credited to your user account.
If you have paid with bank wire, please note that a SEPA bank wire takes 2-3 business days to be transfered. If you have sent the money on a friday afternoon or on a week-end day, you will very likely receive it on Wednesday of the next week. Please note, that this is the standard duration for bank wires, we have no way to accelerate this.
If you have paid more than 5 business days ago and the money still has not been credited to your account, please contact our Customer Support with all the details of the missing transfer (Account number, exact amount and transfer date).
If you would like to pay "extra money" (like for example new or more expensive shipping costs), please use the function "Refund & Extra Payment" that you will find in the options menu in the shipment.
In order to offer an extra payment you need to have enough credit on your Cardmarket account. If there is no money available, you'll have to credit your account first.
Upon offering the extra payment, the corresponding amount will be deduced from your Cardmarket account.
If you should not be able/allowed to make an extra payment, you may also buy a Cardmarket coupon and send the coupon code to the seller.
If you are selling 1-16 single cards, you should:
Bubble envelopes are not a suitable protection for trading card shipments. We do not recommend to use bubble envelopes
For larger orders, we recommend to use piles of cards that you wrap into paper (like a present ;-)) to form a block.
Make sure to fix and protect the block in a box or big envelope.
Please note that adding a scan to an existing offer is not possible. To add a scan to an existing offer, you'd have to delete that offer and list the card again with a scan.
If you would like to make a refund, please use the function "Refund & Extra Payment" that you will find in the options menu in the shipment.
You need to have enough credit on your Cardmarket account for the refund. If there is no money available, you'll have to credit your account first. Upon offering the refund, the corresponding amount will be deduced from your Cardmarket account.
If you run a business in the trading card domain, you may open a professional account.
To open a professional account, just use our "Register" function, choose "professional" as account type and follow the instructions.
Based on the evaluations you receive, you will have a "seller rank", visualized by a star symbol. The "seller rank" is calculated as follows:
Any seller with worse stats will be listed as a bad seller (Symbol: red dot). We do not recommend to buy from these sellers.
The CN22 customs form is used to declare the value of a shipment when sending outside the Euopean Union. It is a very simple document, presenting 4 fields that have to be filled out:
Add date and sign and that's it.
You should get a CN22 form sticker at your local post office. If this is not working, you may print this form for example and glue it to your letter.