News

Christmas Holidays 2017

2017-12-19 14:26:47

It's Christmas time!

Regarding the business on Cardmarket, this means 3 things above all:

1. The post is slow. REALLY slow. In some European countries, there will be close to no postal activity between Dec 24th and Jan 6th. So, if you have shipped an order or a waiting for an order, please be patient, and just wait until Jan 10th before taking any action. You will see that almost all orders that seem lost, „magically re-appear“ on January 7th.

2. People tend to be on vacations over the holidays and may not be checking for Cardmarket messages regularly. They could even be a few days without internet. Thus again: Please be patient, problems will surely be solved, when everybody's home again.

3. We also need some vacations and thus our support crew is working on part-time shifts from Dec 22 to Jan 2. We will of course make sure that all time-critical processes (like bank transfers and PayPal payments) are kept up, but we might not be able to reply to every message within 48h. So if we're taking a long time to reply, please don't be angry at us and do not send you message another time, this will not accelerate the process.

So overall, just „slow-roll it“ and have great holidays :-)

We would like to thank you for a great year 2017 here on Cardmarket, we would like to wish you a Merry Christmas and a Happy New Year 2018!

Luis, Marko, Matthias and the entire Cardmarket crew

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