The holiday season is upon us!
For business on Cardmarket, this means 3 things above all:
1. Post is slow. REALLY slow. In most European countries, postal activity in December is significantly slowed down, and between Dec 24th and Jan 6th, postal activity will basically stop entirely. This problem is made worse this year because of the pandemic. So, if you have shipped an order or are waiting for an order, please be patient. Wait until Jan 10th before taking any action. You will likely find that all of your packages that seem lost will magically "re-appear" on January 7th.
2. People tend to be on vacation over the holidays and may not be checking for Cardmarket messages regularly. They could even be somewhere with no internet at all for the holiday break. Because of this, you should again be patient. Your issues will likely be solved after the holidays when everyone is home again.
3. We also need some vacation and thus our support crew is working part-time shifts in December. We will, of course, make sure that all time-critical processes (like bank transfers and PayPal payments) are kept up, but we might not be able to reply to every message within 48 hours. So, if we're taking a long time to reply, please don't be angry at us and don't resend your message. This won't get you an answer any faster.
So, overall, just "slow-roll it" and have a great holiday :-).
We would like to thank you for the fantastic 2021 here on Cardmarket and we would like to wish you a Merry Christmas and a Happy New Year!
Your Cardmarket Team