Cardmarket News

Cardmarket Development Update: Public User Profile Release

2019-11-07 11:30:16

A couple of weeks ago, we released the new Public User Profiles in Open Beta mode. We've received a lot of feedback and have implemented much of it. As of today, the new Public User Profile pages are now live. This means that the old (legacy) pages will no longer be accessible.

If you haven't seen the new Public User Profile yet, there is a summary of the Public User Profile's new features at the end.

What Has Changed with the Release?

We have implemented the following changes and feedback compared to the beta pages:

  • Small bugfixes.

  • We've made a User's sale numbers stand out a bit more, as this is one of the most important details about a seller's account.

  • We've renamed Impressum to About Us when the website is in English.

  • The old About Us section is now named Other Information.

  • We no longer display email addresses and phone numbers for professional users and power sellers directly on the profile. We encourage our professional users and power sellers to add this information in their About Us

  • We've put the magnifying glass that lets you view your recent individual shipments with a seller back, so you can view the details of a specific shipment right from their profile.

Important Information for Professional Users and Power Sellers

All professional users and power sellers are now legally required to add the following information about their account on Cardmarket. You will receive a task to fill out these items.

  • About Us (required)
    This is where all legally required information for your company should be published.

  • Terms & Conditions (required)
    You put your own Terms & Conditions here. Please note that any parts that conflict with Cardmarket's Terms & Conditions will be void.

  • Privacy Policy (required)
    Here is where you put your privacy policy.

  • Terms of Revocation. (required)
    This is a very important section that every professional user and power seller needs to publish. You are legally bound to inform your buyers about the Terms of Revocation they have when buying from you.

  • Other Information.
    You are free to post any other information about your company here.

What's New About the Public User Profile Page:

These are the main changes from the old (legacy) profile pages:

  • Besides having updated this page to be fully responsive and matching our new corporate identity, the public profile page now also makes a clear distinction between private and professional users.

  • We have improved the evaluation table to include only the last 20 evaluations of a user. If you want to see more evaluations, just click on the View More Evaluations

  • We've also included links to let you quickly navigate to all shipments that are between you and the user you're viewing.

  • We've simplified the user information and are no longer showing the number of purchases, unpaid orders, number of not received shipments, and number of unsent shipments. You can still view these items when visiting your own profile however, since these items still affect your user score.

Link to European Consumer Information

All professional sellers are required to add the following link to their profile:

Previously, this link wasn't clickable, but with the release of the New Public User Profile, you can copy-paste this link and it will automatically be clickable. There is no need to add custom HTML or other markup languages to make this link clickable. Please keep in mind that this is also the only clickable link that we will allow, all other links posted will not be clickable.

Changes to the refund / extra payment system

2019-10-09 11:38:33

As of, Oct 8th, we'll change the way our extra payment and refund system works: No more „receiver confirmation“ is needed, i.e. when a refund or extra payment is sent, the amount is immediately credited to the receiver's Cardmarket account.

With this comes a small adjustment on how refunds impact your „loss ratio“ as a seller. If a shipment has been reported as „lost“ by the buyer, you will need to refund at least 100% of that shipment's value for it to be discounted from your loss count.

These changes will make refunds easier and faster, while ensuring that the loss rate calculation is still fair.

Save Time... by Saving Filters

2019-09-11 11:59:43

Many of our players have previously asked for feature and now it's here: save your filters!

If you usually only buy cards of a specific condition (e.g. language, quantity, or seller rating), you can now pre-apply these filters for any time you're logged in.

Simply set the filter in your account settings page. This way, it will automatically apply when browsing through cards. You can, of course, always adjust the filter the normal way on the product page itself.

Happy trading,
your Cardmarket team

We are hiring. Software Test Engineer wanted!

2019-08-28 11:26:58

Cardmarket is looking for someone passionate, motivated, and smart to join our team in Berlin as a Software Test Engineer!

Take a look at our Jobs page and join our team today!

Your Cardmarket Team

Update and Clarification on Data Leaks

2019-07-03 08:57:04

We strive to be open with all our customers and are grateful that you've come to us with your concerns. To this end, we want to clarify some answers to repeat questions:

1) Your account is safe! We want to be sure you know that we have closed the gap in our security and that your account is fully protected now. You can buy and sell cards as usual.

2) No financial data of any kind was leaked! We take extra precautions with our financial data, putting it on another double secured server to ensure no one can get access to it.

3) No leaked data are used! We have investigated and taken steps to ensure that all of the leaked data has been taken down. No users have reported any fraudulent activity associated with this leak and we are working closely with authorities.

We again offer our apologies for this situation and we will further continue to invest in our security systems to ensure that your data won't be compromised again.