A couple of weeks ago, we released the new Public User Profiles in Open Beta mode. We've received a lot of feedback and have implemented much of it. As of today, the new Public User Profile pages are now live. This means that the old (legacy) pages will no longer be accessible.
If you haven't seen the new Public User Profile yet, there is a summary of the Public User Profile's new features at the end.
We have implemented the following changes and feedback compared to the beta pages:
All professional users and power sellers are now legally required to add the following information about their account on Cardmarket. You will receive a task to fill out these items.
These are the main changes from the old (legacy) profile pages:
All professional sellers are required to add the following link to their profile: https://ec.europa.eu/consumers/odr
Previously, this link wasn't clickable, but with the release of the New Public User Profile, you can copy-paste this link and it will automatically be clickable. There is no need to add custom HTML or other markup languages to make this link clickable. Please keep in mind that this is also the only clickable link that we will allow, all other links posted will not be clickable.
As of, Oct 8th, we'll change the way our extra payment and refund system works: No more „receiver confirmation“ is needed, i.e. when a refund or extra payment is sent, the amount is immediately credited to the receiver's Cardmarket account.
With this comes a small adjustment on how refunds impact your „loss ratio“ as a seller. If a shipment has been reported as „lost“ by the buyer, you will need to refund at least 100% of that shipment's value for it to be discounted from your loss count.
These changes will make refunds easier and faster, while ensuring that the loss rate calculation is still fair.
Many of our players have previously asked for feature and now it's here: save your filters!
If you usually only buy cards of a specific condition (e.g. language, quantity, or seller rating), you can now pre-apply these filters for any time you're logged in.
Simply set the filter in your account settings page. This way, it will automatically apply when browsing through cards. You can, of course, always adjust the filter the normal way on the product page itself.
your Cardmarket team
We strive to be open with all our customers and are grateful that you've come to us with your concerns. To this end, we want to clarify some answers to repeat questions:
1) Your account is safe! We want to be sure you know that we have closed the gap in our security and that your account is fully protected now. You can buy and sell cards as usual.
2) No financial data of any kind was leaked! We take extra precautions with our financial data, putting it on another double secured server to ensure no one can get access to it.
3) No leaked data are used! We have investigated and taken steps to ensure that all of the leaked data has been taken down. No users have reported any fraudulent activity associated with this leak and we are working closely with authorities.
We again offer our apologies for this situation and we will further continue to invest in our security systems to ensure that your data won't be compromised again.