Cardmarket News

Play YuGiOh in Sunny Spain!

2020-02-26 09:52:02

Opportunities to win a trophy are rare, but the next one is coming soon!

Cardmarket Series: Seville will be going down from March 27th through 29th, so get ready to battle for great prizes.
As always we have a lot of money, as well as premium accessories from our sponsors on the line!

Find out more about the Welcome Package that you will receive for free, the premium package that's available only at the tournament, or make use of our early-registration discount (if you want to save the 5€).

By winning matches, you will also earn points to become one of the members of the best players on our 2020 leaderboard.
Read more on how you can earn up to 150€ per tournament you attend.

We'll crown our champions in Spain,
your Cardmarket team

The Yu-Gi-Oh Cardmarket Series Continues!

2020-01-22 13:36:41

Last year we had our first Cardmarket Series featuring Yu-Gi-Oh. This year, there will be six more!

We're starting with Paris in February already! Afterwards, get ready to play in Seville, Bologna, Cologne, Leiden, and Prague as the year progresses. Find out more about the two days per event and our great prize pool.

Additionally this year, we will have a leaderboard to rewards our best players. Gather points throughout the year and the best-performing players of 2020 will receive up to 150€ per tournament they attend in 2021 as well as an exclusive playmat. That's a lot of money, simply for showing up. We will soon share all the details about this leaderboard with you.

If you want to make your tournament even more memorable, maybe the VIP package is what you're looking for. Check it out and decide if you want to upgrade your tournament experience.

If you're planning to attend an event, you should reserve your spot before it's too late.

See you in Paris,
your Cardmarket team

Christmas Holidays 2019

2019-12-20 15:19:13

It's Christmas time!

Regarding business on Cardmarket, this means 3 things above all:

1. The post is slow. REALLY slow. In most European countries, postal activity in December is significantly slowed down, and between Dec 24th and Jan 6th, postal activity will basically stop entirely. So, if you have shipped an order or are waiting for an order, please be patient. Wait until Jan 10th before taking any action. You will likely find that all of your packages that seem lost will "magically re-appear" on January 7th.

2. People tend to be on vacations over the holidays and may not be checking for Cardmarket messages regularly. They could even be somewhere with no internet at all for the holiday break. Because of this, you should again be patient. Your issues will likely be solved after the holidays when everyone is home again.

3. We also need some vacation and thus our support crew is working part-time shifts from Dec 22 to Jan 2. We will of course make sure that all time-critical processes (like bank transfers and PayPal payments) are kept up, but we might not be able to reply to every message within 48 hours. So, if we're taking a long time to reply, please don't be angry at us and do not send your message another time. This will not accelerate the process.

So, overall, just "slow-roll it" and have a great holiday :-).

We would like to thank you for a fantastic 2019 here on Cardmarket and we would like to wish you a Merry Christmas and a Happy New Year!

Your Cardmarket Team

Cardmarket Development Update: New and Improved User Offers Pages

2019-12-12 02:20:03

As of 11.12.2019, we have refactored the user offer pages. The release of these pages is one of the final steps in the process of making Cardmarket streamlined and completely responsive.

The User offer pages can be accessed by visiting any user profile that's not your own and clicking on a category of their inventory (e.g. singles.)

Main changes

  • These pages are now completely responsive and should be easier to use on both desktop and mobile.

  • We've added the ability to search through all products that a single user offers. This will allow you to search through their Singles, Boosters, Booster Boxes, and Sleeves at the same time with a single search phrase.

  • To access these pages, go to any user (except yourself) and click on "View all categories". from here, you can browse their inventory easier than ever before!

  • When browsing a certain category of a user (for example; Singles), you can filter for products by their rarity, condition, price, languages, whether they are in any of your wants lists, and much more!

Attention: Keep in mind that you will still see all your own offers in the legacy (old) view!

Happy buying!

Your Cardmarket Team

Cardmarket Development Update: New Helpdesk

2019-12-10 02:20:03

As of today, we released our new and improved helpdesk. The helpdesk is used to contact our support department. Most of the time, you'll use our shipment, account, or product pages to reach our support team, but the helpdesk page, accessed from the top menu at the top of the webpage, is another useful option for creating support tickets when you have encountered an issue on the website.

Changes Compared to the Current Helpdesk

We've simplified the way our helpdesk is structured. You are no longer required to enter multiple steps to identify your problem. The helpdesk is now separated into three categories:

  • I have a problem with a shipment.

  • I have a problem with my account.

  • I have another question.

We understand that every problem is different, but we've categorized the "I have another question" section with the following subjects:

  • I have a problem with a transaction.

  • I have a problem with a product on Cardmarket.

  • I have a problem with / question about the Cardmarket A.P.I.

  • I would like to report a bug.

  • I have a question about the Cardmarket Series.

  • I would like to provide feedback about the website.

  • Other

Whenever you use the contact form, you can provide a description and attachment. We also advise you to summarize your problem in one sentence in the "subject" line, as this really helps our support department process your tickets quickly.  

Be aware that if you have a problem with a shipment, product, or transaction, you are required to enter the respective ID. You can always find this ID by checking the shipment, product, or transaction that you have a problem with.

Accessing the Helpdesk Through Specific Pages

While you could access the helpdesk by clicking on "helpdesk" in the top menu, you can also reach these pages directly from a shipment, transaction details, Cardmarket Series tickets, a product on Cardmarket, or your account. To access the help desk from these pages, click on link in the top right. Accessing the helpdesk through this link automatically sets the category of your problem and passes relevant information such as a shipping ID or product name.

Behavior of Support Tickets in Overview

We've also slightly changed the behavior of tickets in your own ticket overview. On this page, you can directly view the tickets you currently have open with support as well as past tickets. Tickets have two states, "open" and "archived." Whenever a ticket has no activity for more than 30 days, the status is now automatically changed to archived. Responding to an archived ticket will automatically open it again, so creating a new ticket for an existing issue is no longer required.