That time of year is upon us once again, and on Cardmarket, that can mean delays! December tends to be the slowest month of the year for mail delivery because of the holidays, and the pandemic has only made these delays more pronounced. We ask for users' patience during the holiday season while the post catches up!
We're amazed by the outpouring of support for our new grading services. Along the way, some questions have arisen regarding our partners, their process, and other aspects of Cardmarket Grading. This FAQ should hopefully help answer some of these questions.
Unfortunately, Cardmarket was hit with a server outage on 04.12.2021. While we have substantially improved our processes and backups, unforeseen issues can still occur. Our IT team is working diligently to reduce the likelihood of these crashes wherever possible.
Yesterday, we posted a piece explaining a recent debilitating bug in the shopping wizard. Our developers found the problem and have fixed the issue after taking the Wizard down for a short time.
Currently, there is a serious bug with the Shopping Wizard that prevents users from adding the Wants list of their choosing to the wizard. We are investigating this issue and will inform users when it's fixed.
Some of you may have noticed your browsers claiming that Cardmarket wasn't secure. This was due to a mistake in renewing the Cardmarket SSL. The website was not insecure or at risk during this period.
There have been many suggestions from users over the years, but one keeps coming up – a card grading service. Well, we finally have found a partner in this endeavor and are happy to announce an official, Cardmarket-sanctioned grading service!
Unfortunately, we recently discovered that distributors can't fill all the seller orders for the 2021 Tin of Ancient Battles product. As a result, we expect that many sellers will be unable to fulfill some buyer pre-orders of the product.
For the past few days, our automatically generated e-mails have faced increasing delays due to a higher than usual load. While we work on restoring our regular service, we want to let our users know how to handle the situation.
The French postal system is suffering from substantial weeks-long delays for most national and international mail. We ask buyers to be patient while waiting for orders inside France.